Welcome to Shoes Shop’s FAQ section! We’re here to help make your outdoor gear shopping experience smooth and enjoyable. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

🏔️ Product Information

What types of outdoor footwear do you carry?
We specialize in premium outdoor footwear including:
  • Hiking Shoes and Boots
  • Trail Running Shoes
  • Winter Boots
  • Sandals and Clogs
  • Slippers
We carry top brands like HOKA, Salomon, and Altra.
Do you offer accessories beyond footwear?
Absolutely! Our adventure gear includes:
  • Hats and Headwear
  • Gloves and Mittens
  • Socks (Men’s and Women’s)
  • Neck Gaiters and Scarves
  • Blankets
  • Supports and Braces
How do I choose the right size for hiking shoes?
We recommend ordering your regular shoe size. For hiking shoes, consider that you’ll likely be wearing thicker socks. If you’re between sizes or have specific fit concerns, email us at [email protected] for personalized advice.

🚚 Shipping & Delivery

How long does order processing take?
We process all orders within 1-2 business days from our Seattle headquarters. Our team works diligently to get your adventure gear on its way quickly!
What shipping options do you offer?
We provide two reliable shipping methods:
  • Standard Shipping – $12.95
    Carriers: DHL or FedEx
    Delivery: 10-15 days after dispatch
  • Free Shipping
    Carrier: EMS
    Delivery: 15-25 days after dispatch
    Minimum: $50 or more
Do you ship internationally?
Yes! We deliver to most global destinations. However, we currently do not ship to Asia and select remote areas. For specific country inquiries, please contact us.
When should I order for my upcoming adventure?
Adventure Planning Tip:
• Order 3-4 weeks in advance using free shipping
• Order 2-3 weeks in advance with standard shipping
This ensures your gear arrives before your adventure begins!
Can I track my order?
Yes! All shipments include reliable tracking. You can follow your HOKA, Salomon, or Altra footwear from our warehouse to your doorstep. Tracking information is sent via email once your order ships.

💳 Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is free shipping available?
Yes! Free shipping via EMS is available for orders of $50 or more. This is perfect for stocking up on winter boots, socks, blankets, or multiple accessories.
Are there any additional fees for international orders?
While we don’t charge additional shipping fees beyond our stated rates, international customers may be responsible for customs duties, taxes, or import fees based on their country’s regulations.

↩️ Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your items. Products must be in original condition with tags attached. For hygiene reasons, footwear must be tried on clean surfaces only.
How do I initiate a return?
Contact our customer adventure team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.

🏪 About Shoes Shop

Where are you located?
We’re based in Seattle, Washington! Our address is:
3049 Elliot Avenue, Seattle, US 98105
What makes Shoes Shop different?
We’re outdoor enthusiasts serving outdoor enthusiasts! Our focus is on:
  • Quick processing from our Seattle headquarters
  • Premium outdoor footwear and accessories
  • Adventure-ready packaging
  • Reliable global shipping
  • Expert customer service from fellow adventurers

📞 Contact & Support

How can I contact customer service?
Our customer adventure team is here to help! Email us at [email protected] for:
  • Tracking updates on your hiking shoes or outdoor gear
  • Delivery timeline questions
  • Shipping address changes
  • International delivery inquiries
  • Product recommendations
What’s your response time for emails?
We typically respond within 24 hours during business days. We’re based in Seattle (Pacific Time) and strive to answer all inquiries promptly.
Ready for Your Next Adventure?
Shop our collection of Hiking Shoes, Trail Running Shoes, Winter Boots, and outdoor accessories today and experience the Shoes Shop difference!