Adventure-Ready Shipping

At Shoes Shop, we understand that getting your outdoor gear quickly is part of the adventure. That’s why we’ve streamlined our shipping process to get you equipped and ready for the trail.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Ideal for when you need your gear quickly
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Perfect for budget-conscious adventurers

Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges – Adventure With Confidence

We stand behind our outdoor gear just like we stand with you on the trail. If your purchase doesn’t meet your expectations, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. This gives you time to properly test your gear and ensure it’s right for your outdoor adventures.

Step-by-Step Return Process

  1. Initiate Your Return

    Email our Customer Adventure Team at [email protected] with your return request. Use the template below to ensure we have all necessary information.

  2. Package Your Items

    Return items in their original condition with tags attached and in the original packaging. Please include all accessories and documentation that came with your purchase.

  3. Ship Your Return

    Ship your return to our Seattle headquarters:

    Shoes Shop Returns
    3049 Elliot Avenue
    Seattle, US 98105

    We recommend using a trackable shipping service and keeping your tracking number.

  4. Receive Your Refund/Exchange

    Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoes Shop Customer Adventure Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Size/Color]
Reason for Return: [Please specify – Size issue, defective, not as expected, etc.]

I understand that I need to ship the items to your Seattle address within 15 days of receipt. Please provide further instructions for my return.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Refund Information

  • Refund Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or defective merchandise.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective:

  • Footwear that shows signs of wear or has been used outdoors
  • Socks (Mens Socks, Womens Socks) – for hygiene reasons
  • Neck Gaiters and Scarves – for hygiene reasons
  • Gloves and Mittens that show signs of wear
  • Any item not in its original condition, damaged, or missing tags

Additional Information

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we’ll process a refund instead.

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

Need Help With Your Return?

Our Customer Adventure Team is here to assist you!

Email: [email protected]

Address: 3049 Elliot Avenue, Seattle, US 98105

Response Time: Within 24 hours

We’re committed to ensuring your satisfaction with our outdoor gear, just as we’re committed to protecting your adventures.