Term and Conditions

1. About Our Store

Shoes Shop specializes in high-quality outdoor footwear and accessories designed for adventure enthusiasts. Our product range includes hiking shoes, trail running shoes, winter boots, sandals, slippers, socks, and various outdoor accessories.

We’re committed to providing gear that supports your outdoor adventures while ensuring a positive shopping experience.

2. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use our website only for lawful purposes
• Not attempt to interfere with website functionality or security
• Comply with all applicable laws and regulations
• Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur. If a product does not match its description, you may return it according to our return policy.

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after you place an order, we will notify you and provide a refund for that item.

Shipping Services

We offer two shipping options:

• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
• Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment

We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

4. Orders and Payment

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. You are responsible for any customs duties, taxes, or fees imposed by your country’s import regulations.

Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the shipping process. Contact our Customer Adventure Team immediately at [email protected] to request cancellation.

5. Returns and Refunds

Return Policy

We accept returns and exchanges within 15 days of you receiving your order. To be eligible for return:

• Items must be in original condition with tags attached and in original packaging
• All accessories and documentation must be included
• A return request must be initiated within the 15-day window

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective:

• Footwear showing signs of wear or used outdoors
• Socks (Mens Socks, Womens Socks)
• Neck Gaiters and Scarves
• Gloves and Mittens showing signs of wear
• Any item not in its original condition, damaged, or missing tags

Return Process

To initiate a return:

1. Email our Customer Adventure Team at [email protected] with your return request
2. Package your items securely in their original packaging
3. Ship your return to: Shoes Shop Returns, 3049 Elliot Avenue, Seattle, US 98105
4. We recommend using a trackable shipping service

Refunds

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error or defective merchandise.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we’ll process a refund instead.

Defective or Incorrect Items

If you receive a defective item or incorrect product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Shoes Shop or our content suppliers and protected by international copyright laws. The Shoes Shop name and logo are trademarks of our company.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Shoes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to weather conditions, customs processing, or carrier delays.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and safeguard your data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information